Payment Terms and Conditions
Better Choice Costumes, LLC
Updated 8/6/2026
These terms apply to all quotes, estimates, orders, and invoices issued by Better Choice Costumes, LLC (“BCC,” “we,” “us”). Submitting an order constitutes acceptance of these terms. Where a customer’s own purchase order or vendor agreement conflicts with these terms, the conflict must be raised in writing before the order is processed; otherwise these terms control.
1. Electronic Communication Is Our Default
We make products designed to reduce waste, and we run our business the same way. All order documents are delivered electronically. This includes:
- Quotes and estimates
- Order confirmations and artwork proofs
- Shipping and tracking notifications
- Invoices, receipts, and statements
- Product safety certificates and W-9s
Documents are sent by email to the address on file. It is the customer’s responsibility to provide a valid, monitored email address — including a separate accounts payable address if invoices should go somewhere other than the ordering contact — and to ensure mail from betterchoicecostumes.com is not blocked or filtered.
If you require documents by another method — mailed paper invoices, fax, upload to a supplier portal (Ariba, Bonfire, OpenGov, etc.), or delivery to a specific AP system — you must tell us at the time of ordering. We will accommodate reasonable requests, but we cannot retroactively re-issue documents in an alternate format after an order has shipped, and late notice may delay processing or payment.
Electronic signatures and email approvals are binding. Your written approval of an order or artwork proof by email carries the same weight as a signed document.
2. Quotes and Estimates
Quotes and estimates are valid for 30 days from the date issued unless stated otherwise. Freight rates, material costs, and tooling charges are subject to change after that window.
Shipping is quoted separately from product pricing and is added to the final order. Estimates are not invoices and do not create a payment obligation.
Consistent with our WORRY FREE ordering, you may cancel or modify an order at no charge at any point before you give final approval.
3. Payment Terms
Standard terms are Net 30 — payment is due 30 days from the invoice date. Invoices are issued at the time of shipment unless otherwise arranged.
We reserve the right to require payment in full at the time of order for:
- New accounts with no prior payment history with BCC
- Orders that fall outside our normal order profile — including unusually large quantities, unusually large dollar values, orders with significant custom tooling or setup costs, or orders shipping to a new or unverified location
- Any account with a past-due balance or a history of late payment
If prepayment is required, we will tell you before the order is processed. Terms other than Net 30 must be agreed in writing before the order is approved.
Purchase orders. We welcome purchase orders from government agencies, fire departments, school districts, and non-profits. Please provide the PO number at the time of ordering so it appears on the invoice. A W-9, product safety certificates, and vendor registration documents are available on request at no charge.
4. Accepted Payment Methods
- Check (payable to Better Choice Costumes, LLC)
- ACH / electronic bank transfer
- Credit card
- Government purchasing card (P-card)
Remittance instructions appear on every invoice. Please reference the invoice or order number with payment so we can apply it correctly.
5. Late Payment
Accounts not paid within terms may be subject to a late charge of 1.5% per month (18% per year) on the unpaid balance, or the maximum rate permitted by law, whichever is less. We reserve the right to place accounts with past-due balances on hold, require prepayment on future orders, and recover reasonable costs of collection.
We would much rather resolve a problem than charge a fee. If an invoice is going to be late, tell us — we’re a small company and we’re easy to work with.
6. Invoice Disputes
Please raise any dispute over an invoice within 15 days of the invoice date. Undisputed portions of an invoice remain due within the original terms. Short payments made without notice will be treated as past due.
7. Taxes and Exemptions
Prices do not include sales, use, or excise taxes. Applicable taxes will be added to your invoice unless a valid resale or exemption certificate is on file.
Exemption certificates must be provided at the time of ordering. We cannot remove tax from an invoice after it has been issued and remitted.
8. Shipping, Title, and Risk of Loss
Shipping is quoted separately and billed on the final invoice. Freight and courier charges are estimates until the shipment is tendered; significant differences are communicated before shipping.
Title and risk of loss pass to the customer when the shipment is tendered to the carrier at our warehouse (FOB Origin). Claims for loss or damage in transit are filed against the carrier, and we will assist with documentation, photos, and the claim process. Shipping delays caused by the carrier do not extend or excuse payment terms.
Please inspect shipments on arrival and note any visible damage on the delivery receipt before signing. Report shortages or damage within 5 business days of delivery.
9. Custom Orders and Artwork
Custom artwork and personalized items are produced specifically for you. Once you approve an artwork proof and release the order to production, the order cannot be cancelled or returned, and the full amount remains payable. Please review proofs carefully — that’s what the approval step is for.
Setup, tooling, and plate charges for custom work are non-refundable once incurred.
10. Cancellations and Changes
Orders may be cancelled or changed at no charge before final approval. After final approval:
- Stock (non-custom) orders may be cancelled before shipment; if the order has already been picked, packed, or labeled, restocking or handling charges may apply.
- Custom orders are non-cancellable (see Section 9).
11. Returns and Refunds
Our returns policy is published in our FAQ. In summary: non-custom items may be returned within 30 days of receipt after contacting us first; custom or personalized items are not returnable.
Approved refunds are issued to the original payment method. Refunds on paid invoices are processed within 10 business days of the returned goods being received and inspected.
12. Privacy
Customer information is handled in accordance with our Privacy Policy. We do not sell customer information.
13. Governing Law
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Nothing in these terms is intended to override the terms of a federal, state, or local government contract or prompt-payment statute that applies to a public agency customer.
14. Changes to These Terms
We may update these terms from time to time. The version in effect on the date your order is approved governs that order.