Privacy Policy
Last updated: April 2026
The short version
We’re in the business of selling you fun items and making your ordering process as easy as possible. We also want to keep you updated on items you’re ordering or may want to order again. To do that, we collect some useful information — like your name, email, shipping address, and artwork files. We don’t sell your data, we don’t share it with advertisers, and we don’t do anything shady with it. That’s the gist.
If you want the details, keep reading.
Who we are
We’re Better Choice Costumes, LLC — a small business based in Carlsbad, California. Our website is betterchoicecostumes.com. We sell non-plastic, paper fire hats and related items, primarily to fire departments, schools, and government agencies, but also directly to individual consumers.
What we collect and why
When you place an order or create an account, we collect information that helps us process your order and make future orders easier. Here’s what that includes and why:
Order & account basics — Your name, email address, phone number, and billing/shipping address. We need these to process and deliver your order, send you order confirmations and shipping updates, and contact you if there’s a question about your order.
Artwork files — If you upload custom artwork (like a department logo for your fire hats), we store it in your account so you don’t have to re-upload it next time. Artwork approval status and history are also saved.
Shipping profile — Details like your preferred shipping method, receiving hours, dock/forklift availability, and delivery contacts. This saves time on repeat orders and helps us get your shipment to you without a hitch.
Payment information — We do not store your full credit card number. Payment processing is handled by our payment provider, which maintains its own security standards.
Order history — We keep records of your past orders so you can easily reorder and so we can reference them if you ever need help.
Website cookies — Our site uses cookies to keep you logged in, remember what’s in your cart, and make the site work properly. We don’t use cookies to track you around the internet or serve you ads.
How we use your information
Plainly: to fulfill your orders and make your experience better. Specifically:
- Processing and shipping your orders
- Sending order confirmations, shipping notifications, and delivery updates
- Saving your artwork and shipping details for faster future orders
- Contacting you about your order if something comes up
- Sending occasional emails about products or promotions (promotions if you opted in — and you can opt out anytime)
We don’t use your information for automated decision-making, profiling, or anything like that.
Who we share your data with
We share your information only with the service providers we need to get your order to you:
- Shipping carriers — Your name, address, and phone number so they can deliver your order
- Payment processors — To process your payment securely
- Email service — We use a transactional email provider to send you order confirmations, shipping updates, and account notifications
- Website hosting — Our hosting provider stores the site and its data
We do not sell, rent, or trade your personal information to anyone. Period.
How long we keep your data
We keep your account and order information for as long as your account is active or as long as we need it to provide you with our services. Order records are retained for accounting and tax purposes as required by law. If you’d like us to delete your account and data, just contact us and we’ll take care of it.
How we protect your data
Our website uses SSL encryption (that’s the lock icon in your browser’s address bar). Passwords are stored using strong one-way hashing — we can’t see them and neither can anyone else. We use one-time passcodes for login, so there’s no password to steal in the first place. Access to customer data is limited to the people who need it to fulfill your orders.
Your rights
You have the right to:
- Access the personal data we have about you
- Correct any information that’s wrong
- Delete your account and personal data
- Opt out of marketing emails at any time
To exercise any of these, just email us. We’ll handle it promptly.
Children’s privacy
While our products are for children, our site is not directed at children under 13 (rather the people that purchase items for these individuals), and we do not knowingly collect information from children.
Changes to this policy
If we make meaningful changes to this policy, we’ll update the date at the top. We’re not in the habit of changing how we handle your data, but if we do, you’ll know.
Contact us
If you have any questions about this policy or your data, reach out:
Better Choice Costumes, LLC
Carlsbad, California
orders@betterchoicecostumes.com